Age Partnership Grab Gold Once Again

We are delighted to announce that Age Partnership has been awarded Investor in Customers (IIC) Gold accreditation for the 8th consecutive year.

The gold accreditation is the highest level awarded by the IIC, and is based on feedback from Age Partnership customers, staff, and the IIC themselves. As part of the assessment, IIC review the business under several areas, such as meeting customer needs, understanding customer needs, delighting customers, and creating loyalty. Our success was recognised through these areas, achieving gold in all of the above.

After receiving the award, Age Partnership CEO, Steve Auckland commended all employees on our success: “It is testament to the hard work and dedication of each and every colleague at Age Partnership, they truly place our customers at the heart of everything they do on a daily basis. The IIC assessment is a great accolade for them but more importantly, it provides us with an independent view of what our customers truly think about the service we provide.

“We strive to offer the highest level of customer service, which is why each year we turn to Investor in Customers (IIC) to help us identify and exceed the individual needs of our clients.”

Investor in Customers (IIC) is a leading independent customer experience agency with a unique assessment methodology and more than 15 years’ experience. They help companies like Age Partnership harness the power of insight to establish the strength of customer relationships, this is done by collecting feedback from both customers and staff – proving extremely valuable information to help us build on the service that we offer to our customers.

Tony Barritt, Managing Director Investor in Customers said: “Once again Age Partnership demonstrate an exceptional level of customer experience. For the eighth year running, and despite the challenging economic conditions, the company has shown not only that managers have a clear policy of putting their customers first but they demonstrate this in their actions and encourage and empower their teams to do the right thing at the right time.”