Privacy policy
Privacy notice
This privacy notice explains how we use any personal information we collect about you. It relates to Age Partnership Group Limited and all subsidiaries ("The Group").
What information do we collect about you?
We collect information about you when you engage us for Equity Release, Mortgage or Financial Planning advice, or where you utilise our pension income, insurance or estate planning services. This includes the recording of telephone conversations and appointments between yourself and the Group for training and monitoring purposes. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary for the provision of our services.
We may also collect information when you voluntarily complete survey forms or use calculators on our website, when you provide feedback to us, or we may obtain information from referrals made by authorised third parties or from publicly available information.
Information relating to usage of our website is collected using ‘cookies’. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site.
How will we use the information about you?
The Group will process your data in order to fulfil our contract with you when you enquire about or purchase a service from us.
If you enquire about our services through our calculators or forms on our website, we will use the information you provide to contact you and provide further information about our various products and services.
We may combine data captured from across our group as well as overlay additional demographic and lifestyle data from publicly available and other authorised sources, to help us understand your circumstances and needs for marketing and insight purposes. This will help us personalise the content we share with you with the aim of making it more relevant to you.
Explaining the legal bases we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Consent
In certain specific situations we will collect and process your data with your consent. For example, before you submit your email contact details when using our online calculators.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
Where special category data is required, for example details about your health, we’ll always obtain your explicit consent in order to collect and process this information.
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.
For example, in order to provide you with suitable equity release advice, we need to gather information about your current financial circumstances.
Legal/Regulatory compliance
If the law requires us to, we may need to collect and process your data.
For example, where we identify fraud or other criminal activity we will pass on personal data to relevant law enforcement agencies.
Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
When we process your personal information for our legitimate interests, we make sure to consider the balance and any potential impact on you (both positive and negative) and your rights under the data protection regulation. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Our legitimate business interests may include some or all of the following:
- To send you marketing communications, informing you about our products and services and keeping you updated about any relevant development (you can opt out of marketing communications at any time);
- For evidential purposes, to effectively manage and maintain records of our relationships and communications with you;
- To enhance, modify, personalise or otherwise improve our services and communications for your benefit;
- To better understand how you interact with our website and content in order to enhance your customer experience;
- To determine the effectiveness of promotional campaigns to inform marketing strategy.
Third Parties and Attorneys
When we collect information about you where you are acting as either a third party or in the capacity of an attorney assisting one of our customers enquiring about a service we provide, we will process this data by recording it within the documentation we are producing for our customer. This processing is carried out in line with our legitimate interest in providing a service to our customers. We will not use such personal data for any other purpose including marketing. We will only provide this data to other parties in line with this privacy notice.
How long do we keep hold of your information?
In principle, your personal data shouldn’t be held for longer than is required under the terms of our contract for services with you. However, we’re subject to regulatory requirements to retain data for specified minimum periods. We also reserve the right to retain data for longer than this due to the possibility that it may be required to defend a future claim against us.
At the end of any retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Your rights
You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information please email or write to us using the contact details noted below.
When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is kept accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
Opt-out policy
If, at any time after registering, you change your mind about receiving our postal/email offers or sharing your information with third parties you can write to us at the following address: Age Partnership Limited, 2200 Century Way, Thorpe Park, Leeds, LS15 8ZB, alternatively you can call 0113 2321070 or email enquiries@agepartnership.com . Alternatively, you can click here to update your email marketing preferences.
Correcting/update
If you would like to correct and/or update your registration information you can write to us at the following address: Age Partnership Limited, 2200 Century Way, Thorpe Park, Leeds, LS15 8ZB, alternatively you can call 0113 2321070 or email enquiries@agepartnership.com .
Third Party websites
Our website contains links to other websites. Our privacy policy only applies to the Group, so when you link to other websites you should read their own privacy policies. We accept no responsibility or liability for the content of any linked website.
What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Protecting Your Information
We implement a variety of security measures to protect your personal information. These include physical, technical, and administrative safeguards which adhere to ISO 27001 standards and are designed to maintain the confidentiality, integrity, and availability of your data.
Changes to our privacy notice
We keep our privacy notice under regular review and we’ll place any updates on this web page. This privacy notice was last updated on 09/09/2024.
How to contact us
Please contact us if you have any questions about our privacy notice or information we hold about you by email at dpo@agepartnership.com
Or write to us at Age Partnership Limited, 2200 Century Way, Thorpe Park, Leeds, West Yorkshire, LS15 8ZB