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Our Equity Release Service

Over 11 years of award-winning service

We’re working to support you

In these difficult times our number one priority is the health and well‑being of our customers and our staff.

We understand that for many customers, the need for our service may be greater than ever and we take our responsibility to our customers as well as our colleagues very seriously.

We have adapted the way that we work to ensure that we can continue to provide the same great level of service and support to our customers, while adhering to government guidance.


Large team of qualified advisors available over the phone and video call

All of our advisors are currently working from home to provide the same level of care to our customers, this includes our face‑to‑face advisors. We have also introduced a video advice service for those customers who prefer to see a friendly face.

Post letter

No‑contact delivery and Freepost for all documents

We can post or email all of your documents to you with the option for you to print and return your own Freepost label to provide a contactless return service.

Holding hands

Working closely with lenders and solicitors to provide you with your tax‑free cash as smoothly as possible

We’re working closely with all of our lenders and solicitors to ensure a smooth application process and continue to monitor the current situation to ensure that our processes and procedures are in line with government guidance and continue to keep both our customer and colleagues as safe as possible.

Mature couple sitting on sofa

“On receipt of the email which contained the instructions, we were able to set‑up the call and all was ready within minutes. Not only would we recommend video calls for the present situation but we believe this could be expanded once normality resumes!”

Mr and Mrs McKirdy

Exceptional customer service remains our top priority

We also aim to provide the highest levels of customer service. That’s why we are delighted to have been awarded the highest possible rating, of ‘Exceptional’ for our service from an independent audit by Investor In Customers. This is an honour that we are privileged to have held for the seventh year running.

We’ve won several awards for the equity release advice and service that we provide, including Equity Release Broker of the Year at the 2019 Mortgage Awards, Best Equity Release Broker at the 2019 Mortgage Strategy Awards and Best Later Life Broker at the 2019 Financial Reporter awards.

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Could equity release be an option for you?

Equity release helps you to release funds from your home, which could help to support you and your loved ones in this difficult time.

  • Access some of the lowest equity release rates on record, fixed for life;
  • No monthly repayments required; and
  • Maintain 100% homeownership of the home you love with a lifetime mortgage.

Why choose Age Partnership

  • Free quotations provided without any obligation to proceed
  • Over‑the‑phone or video appointments available
  • Award winning service
  • Access to plans from a range of lenders, including exclusive plans

Our advisors are available 7 days a week to take your call, and there are no automated systems, so why not get in touch today.

Simply call Freephone 08080 555 222 to have a no‑obligation chat.

See our full opening hours here.

Equity release may involve a home reversion plan or lifetime mortgage which is secured against your property. To understand the features and risks ask for a personalised illustration.

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Things to consider

As multi-award-winning equity release specialists we provide informative advice covering your options as well as explaining how equity release will affect potential inheritance and how your entitlement to means-tested benefits could be affected now or in the future.

We provide initial advice for free and without obligation. Only if you choose to proceed and your case completes would a typical fee of £1,795 be payable.

Equity release requires paying off any existing mortgage. Any money released, plus accrued interest to be repaid upon death, or moving into long-term care.