The Partnership Promise

Whilst providing the very best advise on equity release is what we're here for, we're confident that we can offer more than just that. We think that our clients will appreciate it if we also deliver an exceptional standard of service, making the equity release application process as effortless as possible. That's why we stand by our industry leading Partnership Promise.

We promise:

• To act in line with our clients' best interests at all times, advising against equity release when we feel it is not their best option.
• To remain at the very forefront of the equity release market, ensuring that we always have the most up-to-date information on the plans available.
• To provide all of the information that our clients need, in as clear a way as possible, to allow them to make an informed judgement on equity release
• To be open and honest at all times, promptly answering any queries with the utmost integrity
• To offer equity release plans from across the whole of the market, matching each client's needs and circumstances to the most appropriate plan available
• To clearly explain each recommendation that we make to our clients, including the reasons for making that recommendation
• To provide our clients with the highest possible levels of customer service
• To ensure that our clients understand the timescales and any costs involved in their equity release plan before they make a commitment
• To behave in a professional, caring, respectful manner and to act without prejudice at all times
• To ensure that each application is dealt with as quickly and efficiently as possible

Common Questions

• How will equity release benefit me?
• What types of equity release are available?